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Training

Back of House 

 

The Pizza Bar Runs the ShopThe whole operation runs around the Pizza Bar. If the bar is kept full, clean, organised, and “healthy”, everything else falls into place.Knowing what’s happening in the bar tells you:what needs topping up nowwhat’s running lowwhat needs prepping nextwhat could become a bottleneck later

 

Roles on Shift Each role has a job to stay fast and focused:

Pizza makers make pizzas

Cutters cut and box

Kitchen cooks

Drivers drive

Front of House + Back of House are the support roles

 

Support roles make the whole system move. The team can’t keep momentum without: toppings being topped up supplies being stocked prep being rotated cleaning being kept under control and rubbish being managed

Oprea dei Pupi

LESSON 2 QUIZ

1. What does “Through the Customer’s Eyes” mean at Ferraro’s?
It’s quiet for 3 minutes. What do you do first?
You use the last back-up of an ingredient.
FIFO (rotation) matters most because:
A teammate says “not my job” about boxes running out.
During a rush, you notice trays piling up and boxes running low.
You make a mistake that affects a customer.
“1% better” mindset looks like:
You finish a task and have a small gap. What’s the best next move?
“Customer Voice” means:
A customer complains with a rude tone. Your default response is:
You realise you forgot to do something small earlier that affects the shift later.

Ferraro’s Pizzeria - Taste of Sicily in Mornington

92 Wilsons Road,

Mornington VIC, 3931

P: 03 5977 2008

Trading hours:

Tuesday to Sunday 5:00pm – 9:00pm

Ferraro’s – Taste of Sicily is a family owned Sicilian pizzeria located on Wilsons Road in Mornington, proudly serving the local Mornington and Mount Martha community. We specialise in authentic Sicilian pizza, traditional pasta dishes,  made from time honoured recipes brought to Australia from Vizzini and Catania in Sicily.

Shopfront on Wilsons Road, Mornington

explore GIUSEPPE's HOMETOWN

Founded by Giuseppe and Anna Ferraro, our kitchen is built on real Sicilian tradition with handcrafted dough, slow prepared sauces, quality ingredients and generous homestyle flavours. Known across the Mornington Peninsula for our authentic approach to Italian food, Ferraro’s is a favourite for those searching for the best pizza in Mornington or Sicilian takeaway near Mount Martha and Mount Eliza 

Visit us in store and experience true Sicilian flavour in the heart of Mornington.

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