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Name the button
A customer calls to pick up
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They asked for Delivery
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There's a red flashing tab. Which one would do this? and why?
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A customer walks through the door to order.
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You walk in the store to start your shift.
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First name
Last name
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Name the Button
Read back what the customer wanted
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Add or Subtract from the Pizza
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Order has been read back and confirmed, what do you need to do next?
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Customer takes an item off the Cabinet to your left and brings it to the counter.
You've Finished using the computer
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Front of House Mindset
The 4 must do things when you start your shift
List 10 things that must be done so the store looks open, welcoming, and ready for service.
Which areas must be wiped/cleaned each shift, and why is that important?
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Explain what FOH is responsible for with the drink fridge each shift, and why it’s “non-negotiable.”
Explain FIFO in your own words and describe exactly how you apply it when restocking drinks.
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At the end of the night, what’s the step-by-step process involving the drink docket, and how does it prevent manual stock counts?
After restocking is complete, what must you do if drinks are low/out of stock, and what must happen to empty drink boxes?
What’s the correct way to greet customers and call names out, and what do you do if a customer doesn’t respond?
What are some are the most important things to do when taking customer orders?
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If you need to step out the back (bathroom/outside job), what must you communicate, what must you confirm, and why?
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A customer walks in and the store looks a bit messy (chairs slightly out, counter cluttered), but it’s not “busy yet.” What do you do in the first 60 seconds to make the shop feel welcoming and professional through the customer’s eyes?
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It’s quiet for 10 minutes. Explain what you should be doing during that time to improve the store and set up for the next rush (give at least 6 actions).
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Another staff member keeps chatting to you while you’re trying to finish tasks and you notice it’s starting to slow you down. Write exactly what you would say to them (one or two sentences) and what you do immediately after.
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Your experience so far.
In what areas do you feel like you need improvement or more time to learn?
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What do you think your strengths are so far?
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What do you believe makes you stand out over other candidates seeking to work at Ferraro's?
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First name
Last name
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